In Brazil, trying to check in early and check out late has become fashionable. If you don't allow it, it becomes a reason for a 3-star rating.
you, Geraldo. That's very interesting, because it also shows how much expectations can vary depending on the markets and guests' habits.
But your example raises a real question: Where do you personally draw the line between offering excellent hospitality and preventing certain additional services from being considered automatically owed?
I'd be curious to hear your thoughts on this, especially regarding early check-in and late check-out.
At my property, I stopped accepting, without fear of retaliation in reviews. Whenever I get a reservation, I send a message asking if the guest has taken note of the check-in and checkout times, and the arrival and departure flight times. If they need more time at the property, I suggest they book an extra night for either check-in or check-out, so they can have a more comfortable trip, without rushing and without stress. And I put an end to charging an extra fee for early check-in or late check-out. Also because the small extra fee isn't worth it – it would take up one more night.
