Share best practices for exceptional hospitality, including messaging, guest experience and reviews.
Hi everyone 👋
I get the feeling that, nowadays, a clean, well-located accommodation that matches the listing... has almost become the minimum expected.
What really makes a difference seems to be increasingly found elsewhere:
communication, anticipation, responsiveness, attention to the guest, and how to handle unexpected situations.
In Brazil, trying to check in early and check out late has become fashionable. If you don't allow it, it becomes a reason for a 3-star rating.
I have a tenant running an EV charging cord through the kitchen window to charge their Tesla. How do I regulate this?
Hi everyone! 👋
I’m a new host from Tirana, Albania, and I’d love to connect with more experienced hosts and get some honest feedback.
I started hosting around 45 days ago and currently manage several apartments located near Tirana International Airport. The apartments are designed mainly for short stays, airport travelers, couples, families, and guests visiting Albania.
There are guests who have booked with me and, for some reason beyond my control, they don't arrive or don't check in to the accommodation. The problem is that they write reviews with malice and frustration. I think that if they don't use the property, they shouldn't write reviews, because they harm the hosts.
Hi . In that case, you can ask Airbnb, through Support, to remove that review for not complying with the rules, providing justification.
Best,
Juan
A forum for hosts around the world to ask for advice, share tips and grow your business all in one place.
Hello everyone,
I have been a Superhost since 2013, and I am now facing an absurd situation with customer support.
The facts: Following the early departure of a guest (Véronique) on Wednesday, September 30 (for 3 unoccupied nights), Support processed a refund of €300.
Did you agree the guest could leave early altering their dates so they were entitled to a refund outside of your cancellation policy ?
if so then you are right the dates should have been opened.
why did the guest decide to leave early?
Good morning. I temporarily hid my listing, but now that I've reactivated it, I can't see the booking history. The option for ALL MY BOOKINGS no longer appears in the TODAY section. How can I fix this?
Best regards
I am an experienced co-host with a solid background in reception management and guest care. I would like to offer my services to assist you with the operational management of your apartments, specifically for:
In-person check-in and welcome: welcome, key handover, and detailed explanation of the house and the neighborhood
Check-out and inspection: handling departures, checking the condition of the property and its contents before preparing it for the next guests.
Flexibility and availability: handling guest delays and providing support for any emergencies during their stay.
Communication with the cleaning team: prompt coordination to ensure that the property is always spotless between guests.
I work in Rome (ideally in central Rome).
